Write to the duel-casino.cz editorial team
If you have a question about the information published on this site, spot an error or want to suggest a topic we should cover, contact the Duel editorial team at [email protected]. Please include the relevant page and a clear description of your concern so we can check it properly.
We review the information on this independent portal, including our descriptions of the games, sportsbook features, leaderboards and responsible gambling tools. That editorial work is separate from running a player account, depositing money or settling a wager.
Questions about your Duel account
Account-specific questions should go through the operator’s own customer support channels on its platform. We cannot access player profiles, complete identity checks, change account settings or investigate individual deposits, withdrawals or bets.
Useful questions to include are the nature of the issue, the date and time it occurred and any relevant reference number. Keep sensitive documents to the channel designated by the operator rather than attaching them to an editorial query.
Why this distinction matters
This portal is an independent information and marketing site. We explain how Duel’s features work and assess the platform against publicly stated rules, but we are not the operator and cannot make decisions about an account.
That separation allows us to remain neutral. If you are contacting the operator about a transaction, request a restriction or another personal matter, its support team is the appropriate route because it can access the account record needed to resolve the matter.
What happens after you write
We aim to acknowledge editorial enquiries within 48 hours. A clear message may take a little longer to investigate if it involves checking a feature against the operator’s current terms.
If a message concerns an editorial mistake, include the wording you believe needs checking and explain why. For a general suggestion, a paragraph is usually enough; there is no need to send documents unless they are relevant to the issue and have been handled securely.
Complaints and urgent account matters
Complaints about portal content should come to us at [email protected] with “Editorial complaint” in the subject line. If the same issue remains unresolved, provide the reference from our reply and explain what outcome you are seeking.
Complaints about a Duel account, payment or wager should follow the operator’s complaints process. An urgent issue involving access to funds should be raised directly with the operator rather than delayed while an editorial team investigates it.
Responsible gambling support
Gambling should remain entertainment rather than become a financial plan or an obligation. Anyone aged 18+ who needs a pause can use the operator’s seven-day cooling-off period; self-exclusion is available for a minimum of six months and also stops promotional material.
For confidential help in the UK, contact BeGambleAware or call the National Gambling Helpline on 0808 8020 133, free and available 24/7. GamCare also provides support information for people affected by gambling.
This page provides information and marketing purposes only. We are not a casino operator, bookmaker or organiser of gambling. Access is restricted to persons aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.